Privacy Policy

Last updated: February 6, 2026

1. Introduction

Omnilaze ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered e-commerce automation platform, including our website, applications, and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

  • Account Information: Name, email address, password (encrypted), and profile details
  • Billing Information: Payment method details processed securely through Lemon Squeezy (our payment processor)
  • Affiliate Information: Referral and commission data managed through our affiliate platform (Lemon Squeezy)
  • Content: Videos, images, product descriptions, and other content you upload or create
  • Communications: Messages you send to us through contact forms or support channels

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, actions taken, timestamps
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies for authentication and preferences
  • Analytics: Aggregated usage statistics to improve our Service

2.3 Third-Party Information

  • Shopify Integration: Store data, product information when you connect your Shopify store
  • Social Login: Basic profile information if you sign in via Google or other providers

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage your subscription
  • Track and allocate credits for service usage
  • Send service-related communications and updates
  • Process affiliate commissions and payouts
  • Respond to customer support requests
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations
  • Analyze usage patterns to improve features

4. Credits System

Our Service operates on a credit-based system:

  • Credits are allocated monthly based on your subscription plan
  • Credit usage is tracked and logged for billing and service purposes
  • Unused credits do not roll over to the next billing period unless specified
  • We retain credit usage history for accounting and dispute resolution

5. Affiliate Program Data

If you participate in our affiliate program:

  • Referral tracking is managed by our affiliate platform (Lemon Squeezy) using cookies
  • Commission data is stored including referred user purchases (anonymized)
  • Payout details are managed securely through the Lemon Squeezy affiliate platform
  • Affiliate performance metrics are retained for program management
  • Commission rate: 20% recurring lifetime* (subject to activity requirements — see Terms of Service Section 6)

6. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Lemon Squeezy (payments), DigitalOcean (hosting), Cloudflare (CDN/security)
  • AI Services: OpenAI, Replicate, or similar providers for content generation (data processed per their privacy policies)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose with your explicit approval

We do not sell your personal information to third parties.

7. Data Security

We implement industry-standard security measures:

  • Encryption: All data transmitted via HTTPS/TLS encryption
  • Password Security: Passwords are hashed using bcrypt with salt
  • Access Control: Role-based access, admin authentication required
  • Infrastructure: Hosted on secure cloud infrastructure with regular backups
  • Monitoring: Activity logging and security incident detection
  • Session Management: Secure session handling with automatic expiration

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@omnilaze.com. We will respond within 30 days.

Legal Basis for Processing: Contract performance, legitimate interests, consent, and legal compliance.

9. CCPA Compliance (California Users)

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information. To make a request, contact privacy@omnilaze.com.

10. Data Retention

  • Account Data: Retained while your account is active, deleted upon request
  • Generated Content: Stored for 90 days after generation, then auto-deleted
  • Transaction Records: Retained for 7 years for tax and legal compliance
  • Affiliate Data: Retained for duration of program participation plus 3 years
  • Activity Logs: Retained for 1 year for security purposes

11. Cookies

We use cookies for:

  • Essential Cookies: Authentication, session management, security
  • Preference Cookies: Language, theme, user preferences
  • Affiliate Cookies: Referral tracking managed by Lemon Squeezy affiliate platform
  • Analytics Cookies: Usage patterns and service improvement

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

12. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

13. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our Service. Continued use after changes constitutes acceptance.

15. Contact Us

For privacy-related inquiries or to exercise your rights:

We aim to respond to all requests within 30 days.